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• When there is no operation on the recorder, the screen is often automatically black, but it does not shut down

  Set the screen saver to off (if this function is turned on and the machine is not operated, the screen will automatically turn off in a few minutes)

• The recorder does not turn on

  1. The machine is connected to the car and charged for a period of time (you need to confirm that the car charger is good before this operation)
  2. If there is a card inserted, pull out the card first (the card may be damaged, causing the machine not to boot)
  3. Connect the machine to the car charger, if the charging light is off, the machine is not powered on and needs to be repaired
  4. If the charging light of the machine is on but still does not turn on, reset it.

• The recorder will often stop automatically during video recording, and the recorded files are discontinuous, with intervals, commonly known as missing seconds

  Set motion detection (motion detection) to off (if this function is turned on, when the camera is still in front of the machine,
  Then the machine will automatically switch to non-recording, when there is an object moving in front of the lens, it will automatically switch to recording state)

• The recorder always shows that the card is full

  1. Set loop recording to open (if this function is not enabled, the memory will be full when the recording is interrupted);
  2. Set the gravity sensor (G-sensor) to off (if this function is turned on, the file will be automatically locked when the machine shakes during the recording process, so that the file will not be automatically deleted in a loop);
  3. If the card is still full after operating the above steps, format the card or replace it with a new card (due to different recorder schemes, the adapter cards are also different, or the card is damaged during use);

• The machine cannot be turned on

  1. Whether the host is powered or the battery is too low.
  2. Poke the reset hole and restart the host.
  3. Restore factory settings.
  4. Format the memory card.
  If you still have problems, please contact customer service.

• The host cannot play back video

  1. Have you changed the file name or folder name of the image or photo in the memory card on the computer?
  2. Whether the images or photos in the memory card have been processed by a computer.
  3. Whether the images or photos in the memory card are not recorded by the host.
  4. The memory card is damaged.
  If you still have problems, please contact customer service.

• The power supply is directly connected to the battery of the car. After the machine is turned on, it will be turned off, and then it cannot be turned on again.

  Some models have car charging cables with transformers. If it is directly connected to the car after being cut off, the machine will be burned due to the large pressure cooker. If you still have problems, please contact customer service.

• The machine will not automatically shut down after the car is turned off

  After some models are turned off, the cigarette lighter still supplies power and needs to be turned off manually. If you still have problems, please contact customer service.

• When the video is played on the computer, the error message "A new codec is required to play this video" appears and cannot be played

  Why is H.265 encoding required?

  H.265 is a new encoding protocol, which is an upgraded version of H.264. The H.265 standard is based on the original technology of H.264, and at the same time improves some related technologies. H265 can realize the transmission of 720P ordinary high-definition audio and video at a transmission speed of 1~2Mbps. To put it simply, with the same image quality and the same bit rate, H.265 takes up 50% less storage space than H.264 in theory. Therefore, in the field of recorders, the use of H.265 encoding is to use the limited storage memory space store longer videos.

  
  How to play H.265 encoded video on computer?

  Playing H.265-encoded video requires relatively high computer hardware. If the CPU is not good enough, it may cause playback freezes. The default Windows Media Player of the Windows system cannot directly play H.265-encoded videos, and other players need to be installed. We recommend VLC player and PotPlayer player. The following provides the download and installation methods of the two players.

  
  PotPlayer installation

  1. Please go to PotPlayer official website to download the installation package according to your computer system.
  2. After downloading, double-click PotPlayerSetup64.exe to execute the installation. You don’t need to check any additional options, just keep clicking Next to install.
  3. In the last step, remember to check "Install additional codecs" to automatically install the required codecs for H.265, and you can play after installation.

  
  VLC installation

  1. Please go to the VLC official website to download the installation package according to your computer system.
  2. After downloading, double-click the exe installation file to execute the installation. You don’t need to check any additional options, just keep clicking Next to install, and you can play after the installation is complete.